COVID-19: Update and advice August 2020

City Way Health Clinic Update on COVID-19 August 2020

We are pleased to announce that all our services have now resumed, we are continuing to make our environment as safe as possible as more services become available. Please see below the measures we have put in place relevant to the service you are using….
 

Osteopathy, Massage, Chiropody/Podiatry

1. If you are experiencing any symptoms of cold or flu such as a sore throat, cough or fever please DO NOT attend your appointment. Please call to let us know and to rearrange your appointment for a later date. We reserve the right to refuse to treat you if we believe you are putting our staff and other patients at risk.

2. We are treating all patients, however if you are a ‘high risk’ person such as immunocompromised; have pre-existing medical conditions or are over 70 you should follow World Health Organisation advice and stay at home unless completely necessary.

3. All patients when entering the clinic must wash their hands or use the hand sanitiser provided before seeing their clinician.

4. As an extra precaution we will be taking temperatures with a contactless thermometer on your arrival. Your temperature must be below 37.8°C.

5. We have 3 separate waiting areas to help maintain social distancing, the reception team will advise you on where to wait dependent on which practitioner you are seeing.


6. For your protection, our clinicians will be wearing surgical face masks and protective gowns during treatment. If you feel more comfortable please feel free to wear your own face mask.

7. Extra will be allocated between appointments to allow more time for cleaning and to support social distancing. This means appointment times will be more variable than previously. Please take note of your appointment confirmation and reminder text messages and emails.

8. Please do not arrive early for your appointment as this may lead to unnecessary contact. Please wait in your car until your exact appointment time.

9. When moving through the clinic please try to maintain social distancing measures wherever possible.

10. Card payments are preferable in these circumstances.

11. Feel free to bring your own towel with you for more comfort during your treatment.

12. We are continuing our
virtual and phone consultations for those that prefer not to attend the clinic in person - you can view these by clicking here.

Pilates

1. If you are experiencing any symptoms of cold or flu such as a sore throat, cough or fever please DO NOT attend your appointment. Please call to let us know and to rearrange your appointment for a later date. We reserve the right to refuse to treat you if we believe you are putting our staff and other patients at risk.

2. We are seeing all clients, however if you are a ‘high risk’ person such as immunocompromised; have pre-existing medical conditions or are over 70 you should follow World Health Organisation advice and stay at home unless completely necessary.

3. All clients when entering the clinic must wash their hands or use the hand sanitiser provided before seeing their instructor.

4. As an extra precaution we will be taking temperatures with a contactless thermometer on your arrival. Your temperature must be below 37.8°C.

5. Pilates is now located in a separate building at the back of the main clinic


6. For your protection, our instructors will be wearing surgical face masks during your class. If you feel more comfortable please feel free to also wear your own face mask.

7. Extra will be allocated between classes to allow more time for cleaning and to support social distancing. This means appointment times will be more variable than previously. Please take note of your appointment confirmation and reminder text messages and emails.

8. Please do not arrive early for your appointment as this may lead to unnecessary contact. Please wait in your car until your exact appointment time.

9. When moving through the clinic please try to maintain social distancing measures wherever possible.

10. Card payments are preferable in these circumstances for 1:1 or 1:2 sessions that are not covered by the standing order for your weekly group classes.

11. Feel free to bring your own towel with you for more comfort during your treatment.

12. We are continuing our
virtual and phone consultations for those that prefer not to attend the clinic in person - you can view these by clicking here.

We ask everyone attending the clinic to adhere to these new measures to keep you, our staff and the other patients safe.

Please feel free to contact us on 01634 403 403 or email info@cwhc.co.uk if you have any questions.

Thank you for your continued support and we hope you continue to stay well and safe

Regards

David Kennett and Chris Allen